FAQs

Is Bathroom Warehouse Direct still open?
Yes, our online store is fully operational, and you can shop 24/7 from the comfort of your home. While our showroom is temporarily closed due to our relocation, our online services, including contactless pick-up and deliveries, remain available.

Will Bathroom Warehouse Direct be limiting availability of any items?
Currently, we are working diligently to ensure that all products remain available. However, due to the evolving nature of the situation, some limitations may apply, and we appreciate your understanding.

How are you making shopping safer in-store?
Your safety is our priority. We have implemented enhanced safety measures in our store, including increased sanitization, social distancing practices, and the use of protective equipment for our staff.

Are you still offering Home Delivery and shipping Australia Wide?
Yes, we continue to offer Home Delivery services, and we are shipping products Australia-wide.

Are there changes to your Home Delivery process given COVID-19?
To ensure the safety of our customers and staff, we have implemented contactless delivery protocols. Our delivery team follows strict hygiene practices and maintains a safe distance during the process.

Are you offering FREE home delivery?
Details regarding free home delivery can be found on our website. We strive to provide cost-effective delivery options while ensuring the highest safety standards.

How do I receive my online Home Delivery order?
Your online Home Delivery order will be delivered to your specified address. Our delivery team will follow contactless delivery procedures for your safety.

How long does Home Delivery take?
Delivery times may vary based on your location. For estimated delivery times, please refer to our Shipping & Delivery page.

How can I track my order?
You can easily track your order through the tracking information provided once your order is dispatched. This information will be sent to you via email.

Are you providing a non-contact Click & Collect service?
Yes, our Click & Collect service is contactless. When your order is ready for pick-up, you will be provided with instructions on how to collect your items safely.

What is Bathroom Warehouse Direct doing in-store to prevent the risk of COVID-19 transmission?
We have implemented rigorous cleaning procedures, established social distancing measures, and equipped our staff with necessary protective gear. Additionally, we are closely monitoring and following guidelines from health authorities to ensure a safe shopping environment.

Thank you for your continued support and understanding during these challenging times. Your safety and satisfaction remain our top priorities. We appreciate your cooperation as we adapt our operations to prioritize health and well-being. Stay safe!